Return & Refund Policy


Cancellation Right 

You have the right to cancel the contract anytime within 14 calendar days, without further specification of reason.The 14 day cancellation period begins upon receiving the item(s) and this notification by the recipient customer, or a third party named by the customer.

To execute your right of cancellation, you must contact us (Augustin Group GmbH & Co. KG, Skandinavien-Bogen 5, 24983 Handewitt, Phone: +49 (0) 4608-973660, Fax: +49 (0) 4608-9736625, Email: giving a concise statement (e.g. by post, fax or email) of your decision to cancel the contract. You can use the attached cancellation form sample, although not mandatory.You can fill out the cancellation form sample or submit a concise statement on our website ( electronically. Using this option, allows us to forward an immediate cancellation confirmation. (E.g. by e-mail)In order to comply with the cancellation period it suffices if you send the cancellation request message before the deadline.


Consequences of Cancellation


In case of an effective cancellation, any payments received by us are to be returned to the customer, including delivery costs (with the exception of any additional fees due to selected delivery alterternatives by the customer, other than our offered standard delivery), within 14 days of receiving the customers cancellation notice. 

The method of repayment will be the same as used in the initial transaction, unless explicitly stated otherwise; you will not be charged any extra fees for the repayment. We may withhold the reimbursement until we have received the item(s) back or until you have proven the return of the Item(s) otherwise, depending on whichever is the earlier date. 

You must return the item(s) promptly, latest within 14 days starting on the date of the confirmation of cancellation. The deadline is met if you send back the Item(s) before the end of the 14 day period. You must bear the full delivery fees of returning the Item(s). 

You only need to pay compensation for value, if the sole cause of deterioration of the item(s) received was the inspection of the respective item(s), or the result of the Item(s) proper use, or if you do not use the item(s) the way you use your own property and refrain from doing anything that would curtail the value of the item(s).